Custom-designed communication solution for helplines
talkiing is a dialogue-based chat service designed to make helpline communication smarter. With talkiing, users can easily chat with you using their preferred channel, and the helpline staff can quickly answer back through talkiing. The user gets a great experience, and the helpline staff can work more efficiently.
Presentation of talkiing
In the video below, you will be presented with information about the work behind the system and a demo of a chat conversation in talkiing.
The video is a recording from a webinar on digital advice.
Custom-designed communication solution for helplines
talkiing is a dialogue-based chat service designed to make your helpline communication smarter. With talkiing your users can easily chat with you through their preferred channels, and your helpline staff can easily reply via talkiing. The user gets a good experience and you can work more efficiently.
Based on concrete requirements from 'Børns Vilkår'
talkiing has been developed in collaboration with Børns Vilkår, who have been using the tool every day since 2012. Over the years, we have adapted the solution to meet the challenges we see across many different helpline organisations. That's why talkiing today is a simple and efficient communication solution for all organisations that offer helplines – including anonymous helplines.
Bring professionalism into the digital effort
talkiing has partnered with the Center for Digital Pedagogy (CfDP). This means that by purchasing our chat client, your staff can also be equipped pedagogically to adopt digital practices, and become part of a larger inter-municipal network.
Gathers all chat channels in one place
Do you prefer to talk on the phone, use video chat or Facebook Messenger? With talkiing, you don't have to choose. talkiing brings all chat channels together in one place. Now users can contact you via their preferred communication channel, and you can reply from one place – no matter what channel they use.
Gathers all chat channels in one place
Do you prefer to talk on the phone, use video chat or Facebook Messenger? With talkiing Need Ⅰ do not select. talkiing brings together all chat channels in one place. This means that your users can use their preferred communication channel, and you can respond to them from one place— no matter what channel they use.talkiing supports
SMS
Web
Expand your helpline with a chatbot
With a chatbot, you can quickly and automatically answer standard questions and have more time to concentrate on the more complex questions. And the chatbot never goes home, so your users can always get simple advice – even outside your opening hours. It is easy to set up and can be done in minutes. See how: How it works
Expand your helpline with a chatbot
With a chatbot can Ⅰ quickly and automatically answer standard questions and you can have more time to concentrate on the more complex issues. And the chatbot never goes home, so your users can always get simple advice – even outside opening hours. It is easy to set up in just a few minutes. See how (link to How it works)User-friendly for both user and helpline staff
It has to be easy to get the help you need. That's why we designed talkiing to be user-friendly both for users and helpline staff – regardless of whether you use it every day, a few times a month or just once or twice a year.
Anonymous and safe help in the easiest possible way
Per default, you have the option to get help anonymously with talkiing. The user simply sends a message via his or her preferred channel. The message is forwarded to the helpline's unique number. Then the helpline can respond to the request. All is done anonymously and with the option to continue the conversation over several days.
User-friendly for both user and helpline staff
It has to be easy to get the right help. That's why we designed talkiing talkiing to be user-friendly for both users and helpline staff – whether they use it every day, a few times a month, or maybe just once or twice a year.Anonymous and safe help made easy
Per default, you have the option to get help anonymously with talkiing. The user simply sends a message via his or her preferred channel. The message is forwarded to the helpline's unique number. Then the helpline can respond to the request. All is done anonymously and with the option to continue the conversation over several days.
Reliable solution with fast support in Danish and English
Technical issues should not prevent you from having a good and efficient helpline. Therefore, talkiing is built as a reliable communication platform with a high uptime. Every day we handle more than 30,000 users from our office in Struer. If you or we experience problems or challenges, we have a fast response time and will get things fixed quickly.
Reliable solution with fast support in Danish and English
Technical issues should not prevent you from having a good and efficient helpline. Therefore, talkiing is built as a reliable communication platform with a high uptime. Every day we handle more than 30,000 users from our office in Struer. If you or we experience problems or challenges, we have a fast response time and will get things fixed quickly.
Curious to know more? Write or call
Talkiing is developed by CIM Mobility and is a communication solution designed for organisations providing advice through helplines. If you have any questions or would like to hear more about the possibilities with talkiing, please feel free to contact us. We will be happy to meet and give a free demonstration of what talkiing can do.
CIM Mobility
Fælledvej 17
7600 Struer
Denmark
Curious to know more? Write or call
Talkiing is developed by CIM Mobility and is a communication solution designed for organisations providing advice through helplines. If you have any questions or would like to hear more about the possibilities with talkiing, please feel free to contact us. We will be happy to meet and give a free demonstration of what talkiing can do.
CIM Mobility
Fælledvej 17
7600 Struer
Denmark