How it works

Give your users the freedom to contact you through multiple channels, but send your reply from one place.

How it works

Give your users the freedom to contact you through multiple channels, but send your reply from one place.

Chat software that gathers all communication in one place

talkiing is designed for organisations that provide advice through helplines. With talkiing, your users will be free to contact you through their preferred communication channels. But you don't have to juggle a lot of different channels. talkiing gathers all communication with users in one place, where one or more helpline staff easily can see the status of the conversation and reply. Easy for your users and easy for your helpline staff.

Chat software that gathers all communication in one place

talkiing designed for organisations providing helpline advice. With talkiing your users will have the freedom to contact you through their preferred communication channels. But you don't have to juggle between a lot of different channels. talkiing Gathers all communication with users in one place where your helpline staff has a clear overview of the status of the conversation and can reply. Easy for your users and easy for your helpline staff.

talkiing supports

SMS

Web

talkiing supports

Telephony

Video

Facebook Messenger

SMS

Web

Build a chatbot in minutes

With talkiing you can easily build your own chatbot. It can help you answer the most common questions, even outside business hours. All it takes is that you create a free chatbot in QnA Maker from Microsoft, which you can then integrate into talkiing in just a few minutes. With the help of artificial intelligence, it uses the existing data, questions and answers and combines it with the user's behaviour, to keep improving. All conversations are stored in talkiing, so you can always get an overview and see the status.

Build a chatbot in minutes

With talkiing you can easily build your own chatbot. It can help you answer the most common questions, even outside business hours. All it takes is for you to create a free chatbot Ⅰ QnA Maker from Microsoft, which you can then integrate into talkiing in minutes. With the help of artificial intelligence, it uses the existing data, questions and answers together with the user's behaviour to keep improving. Of course, all conversations are stored in talkiingso you can always get an overview and see the status.

The user gets easy access to anonymous help

With talkiing it doesn't matter if one user prefers Facebook Messenger, another user SMS, and a third prefers to call. Which ever way they contact you, the message will be forwarded to the unique number of your helpline. And the helpline response is automatically returned via the same channel.

talkiing allows your users :

To get easy access to anonymous help. You don't need a computer
To make contact the moment you need it
To have a conversation over several days and continue an unfinished counselling
To take the conversation with you
To stop a conversation by sending "STOP"
To get an auto-reply outside business hours and in case of queues

The user gets easy access to anonymous help

talkiing allows your users :

To get easy access to anonymous help. You don't need a computer
To make contact the moment you need it
To have a conversation over several days and continue an unfinished counselling
To take the conversation with you
To stop a conversation by sending "STOP"
To get an auto-reply outside business hours and in case of queues

The helpline staff only needs to check one communication channel

No matter how a user approaches you, your helpline staff will always be able to respond directly via talkiing. This is done via a website where the helpline staff can both respond and see the status of ongoing conversations. Easy to use for staff regardless of whether you use it every day or once or twice a month.

talkiing allows your helpline staff :

To get an overview of ongoing conversations
To have multiple conversations simultaneously
To see the status of the conversation queue
To send standard answers to frequently asked questions
To save notes from the conversation
To hand over conversations to other helpline staff
To gather chat-channels in one system

Presentation of talkiing

In the video below, you will be presented with information about the work behind the system and a demo of a chat conversation in talkiing.

The video is a recording from a webinar on digital advice.

Want to try talkiing?

Try talkiing

Want to try talkiing?

Try talkiing

The helpline staff only needs to check one communication channel

No matter how a user approaches you, your helpline staff will always be able to respond directly Ⅰ talkiing. This is done via a website where the helpline staff can both respond and see the status of ongoing conversations. Easy to use for helpline staff regardless of whether you use it every day or once or twice a month.

talkiing allows your helpline staff :

To get an overview of ongoing conversations
To have multiple conversations simultaneously
To see the status of the conversation queue
To send standard answers to frequently asked questions
To save notes from the conversation
To hand over conversations to other helpline staff
To gather chat-channels in one system

The coordinator gets a better overview

With many communication channels, it can be difficult to keep an overview – but not with talkiing. Here the coordinator gets access to an administration page where you can view and manage conversations, opening hours, standard responses, reports and more.

talkiing allows your coordinator:

To see active and inactive conversations
To mark the user behind a conversation as a regular user
To see terminated conversations
To see easy conversations
To set up opening hours for the helpline
To define standard responses
To make statistics and reports
To administer settings
To extract log data

The coordinator gets a better overview

With multiple communication channels, it can be difficult to keep an overview – but not with talkiing. Here the coordinator gets access to an administration page where you can view and manage conversations, opening hours, standard responses, reports and much more.

talkiing allows your coordinator:

To see active and inactive conversations
To mark the user behind a conversation as a regular user
To see terminated conversations
To see easy conversations
To set up opening hours for the helpline
To define standard responses
To make statistics and reports
To administer settings
To extract log data

Integration for Office 365 and Business Intelligence

If you're used to working in Office 365, talkiing can also be integrated and managed from there. The data from talkiing can be integrated into Microsoft Business Intelligence, so you can get an overview of your data and learn. This way you get the functionality of talkiing in a familiar Microsoft interface

Integration for Office 365 and Business Intelligence

If you are more accustomed to working in Office 365, you can talkiing be integrated and managed from there. And the data from talkiing can be integrated into Microsoft Business Intelligence, so you can get an overview of your data and learn more. In this way, you get the functionality from talkiing a well-known Microsoft interface

Curious to know more? Write or call

Talkiing is developed by CIM Mobility and is a communication solution designed for organisations providing advice through helplines. If you have any questions or would like to hear more about the possibilities with talkiing, please feel free to contact us. We will be happy to meet and give a free demonstration of what talkiing can do.

CIM Mobility
Fælledvej 17
7600 Struer
Denmark

kontakt@talkiing.dk
+45 76 90 00 02

Curious to know more? Write or call

CIM Mobility
Fælledvej 17
7600 Struer
Denmark

kontakt@talkiing.dk
+45 76 90 00 02