talkiing - one common tool
All functions in one solution are exactly what talkiing is all about.
1-1 Chat
talkiing offers direct counselling in a 1-1 conversation independent of the channel the user has contacted and always anonymously.1-1 conversations work with WEB, SMS, Video, Facebook and Skype etc. Contact us to learn more about channels.
Reports
Get a thorough overview and statistics of visit patterns with the built-in standard reports and export your own data to Excel for internal use.
Reporting of interviews
Contact us here to hear about the different options for reporting critical conversations.
Queue
talkiing self-adjusts the order in the queue based on well-defined pre-coded parameters combined with your own preferences. talkiing also includes a very special "leave system". If you want to know more about how we handle "queuing" in talkiing, contact us here to learn more about how the queuing system can work for you.
Coordinator module
With talkiing, the coordinator role is assigned a very special module where conversations, opening hours, standard responses, reports, and much more can be viewed and managed from - thereby providing the full daily overview, easily and quickly.
BUSINESS Intelligence (BI)
With talkiing, you can easily integrate your own data into Microsoft Business Intelligence and export it to Excel for a useful overview.
Channels
talkiing offers the following communication channels: SMS and web - all served from one place.
If you want to know which channels are right for you, contact us here for a free consultation about what we can offer you.
Group Chat
With talkiing, you can create topic-specific chat rooms for group chats, where an advisor is assigned either in direct counseling or as a moderator for user conversations.
The starting point is full anonymity, but other things can be agreed within the chat room.
Security
Ensuring anonymity, well-defined deletion policy, log data on conversations, extended rights settings, authority reporting secures both users, advisors and organisation in talkiing.
Support
talkiing is built as a reliable communication platform with a high uptime. Every day we serve more than 30,000 users from our office in Struer. If you experience challenges, we respond immediately and quickly resolve the issue.
Office 365 Login
If you're used to working in Office 365, talkiing can also be integrated and managed from there.
This means that if you are logged on to your PC you are also logged on to talkiing.
Chatbot
With talkiing you can easily build your own chatbot. It can help you answer the most common questions, even outside business hours. All it takes is for you to create a free chatbot in QnA Maker from Microsoft, which you can then integrate into talkiing in minutes.
Dashboard
The talkiing dashboard provides the full overview with standard widgets, links, videos and images as quick aids for administrator, coordinator or helpline staff respectively.
Language
talkiing supports Danish and English languages.
Design
The talkiing chat window can be integrated and customized to your own website so it doesn't stand out design-wise.
Templates
Administrators can create templates with internal guidelines, tips, procedures and quick help links for the helpline staff during the conversation itself.
Autoresponse
Change the text of the system-generated autoresponders, e.g. at the end of a conversation for all channels, and create consistency and recognisability for users.
Rights Management
Rights Management gives you an overview of which menu items and settings each role has access to. Assign, manage, and edit rights directly in talkiing.
Two-factor login
Increase security and choose two-factor login for your helpline staff, coordinators and administrators in talkiing.
Helpline from home
If you need your helpline staff to work from home safely, you can enable remote access.
GDPR
With talkiing comes a well-defined and updated data processing agreement.
WordPress Plugin
Quickly install 1-1 webchat on your website with our standard WordPress plugin.
Curious to know more? Write or call
Talkiing is developed by CIM Mobility and is a communication solution designed for organisations providing advice through helplines. If you have any questions or would like to hear more about the possibilities with talkiing, please feel free to contact us. We will be happy to meet and give a free demonstration of what talkiing can do.
CIM Mobility
Fælledvej 17
7600 Struer
Denmark
Curious to know more? Write or call
Talkiing is developed by CIM Mobility and is a communication solution designed for organisations providing advice through helplines. If you have any questions or would like to hear more about the possibilities with talkiing, please feel free to contact us. We will be happy to meet and give a free demonstration of what talkiing can do.
CIM Mobility
Fælledvej 17
7600 Struer
Denmark