Keeping the dialog secure and up-to-date is part of our promise to you. If you want new features, we have a very agile approach to help you achieve your goals.
Secure SMS for secure dialog!
talkiing dialog is developed in collaboration with municipalities that want to replace insecure SMS with a secure dialog. Exchange both documents and images. It should be easy to engage with both strong and weak digital citizens.
We have had a very good collaboration with talkiing in connection with the implementation of talkiing dialog. From the start, they have shown great flexibility and responsiveness to our needs, which has ensured a smooth and safe process. The solutions are adapted to our daily workflows.
Talkiing Dialog has effectively, easily, and quickly solved the problem of using secure SMS in our organization. The system is easy and intuitive to use, and the provider is responsive to our needs and requests.
Seamless dialog with citizens
Many municipalities are looking for a tool that can simply and effectively replace text messaging almost exactly.
Municipalities have often considered using Signal or other more advanced communication tools.
talkiing dialog is simple and hits the mark on both usability and functionality.
It requires almost no training for employees to get started, and citizens are up and running immediately.
This is what a dialog looks like...
Both staff members and residents have screens that look alike. However, staff members have a comprehensive overview of the conversation. They can see when the resident is logged in, their status, and whether they have read the messages sent to them. If a reminder text message is sent, it turns green once the resident has received it on their phone!
Employee screen
Citizen screen
Secure SMS
Using regular text messages or NemSMS to communicate with citizens is neither secure nor authorized!
Your conversations with citizens in Talkiing Dialog are always securely stored, even if the citizen changes their phone or loses it. All data is stored and transmitted in encrypted form. We store your data in Denmark, and we are ISAE 3000 certified.
Danish software hosted and certified in Denmark
We don't compromise…
In dialog with one or more
You can have conversations with one or more residents at a time. You also decide how many staff members should have access to the conversation. talkiing dialog automatically notifies both staff members and residents of new messages.
Frequently asked questions:
Is regular SMS secure?
Secure SMS
"Secure SMS" is a term that covers methods and technologies for protecting the content of text messages so that sensitive personal or confidential information cannot be read by unauthorized persons. Traditional SMS is not designed to handle sensitive data, and many authorities and experts therefore advise against sending such information via regular SMS.
Background and risks associated with regular SMS
SMS was developed in the 1980s and is based on older telecommunications protocols (including SS7) that do not include modern security mechanisms. Regular SMS messages are sent in plain text and can therefore be read by:
* mobile operators
* other players with access to the telecommunications infrastructure
* criminals who exploit vulnerabilities in the network
This makes traditional SMS unsuitable for sending sensitive personal information such as:
* Social security numbers
* health information
* bank and card details
* passwords
* other confidential personal data
The Danish Data Protection Agency and several European authorities have repeatedly pointed out that ordinary SMS messages do not meet the requirements of the GDPR when processing sensitive personal data.
Danish Data Protection Agency 15-01-2020
SMS messages containing personal data to citizens
Data Protection Authority 27-10-2022:
Can you see if a citizen is online in the dialogue?
Yes – you can see whether the citizen is online, when they logged in, and whether they have read the message sent to them!
Is data sent and encrypted in Talkiing dialog?
Yes – all data stored in Talking Dialog is encrypted in the database. When sent between citizens and employees, the data stream is also encrypted!
We have a feature suggestion for talkiing dialog. Can you help us with it?
Of course—we’re always open to new ideas, and we usually find a way to move forward.
How much does Talkiing Dialog cost?
talkiing dialog is economical in both operation and use. The more departments you add, the cheaper it becomes. Contact our sales department here and get a quote.
Explore the possibilities with talkiing dialog
Agile approach to new features - talkiing dialog is always kept secure and updated
Own setup with your own database and self-hosting option in talkiing
With Talkiing Dialog, you get your very own setup, complete with your own database and document library. This means you don’t share the database with other customers. If you’d prefer to host the solution yourself, that’s also an option!
Real-time overview of the dialog - see instantly if the citizen is active
You get an easy overview of the dialog with the citizen. You can see if the citizen is logged in to the dialog and if their status is active.
2-factor authentication and login with and without MitID in talkiing dialog
Both citizens and employees log in with 2-factor authentication. talkiing dialog can be used both with and without MitID. You determine the login type for the citizen when creating.
One-click conversation logging including images and documents
You can easily send the conversation including images and documents for journaling. You get all the data, with online status, login, dialog in an easy and clear format.
talkiing works on all platforms - only a browser and internet required
Talkiing Dialog works on all platforms with a browser and internet access.
Share documents and images directly in the dialog - always encrypted
Share documents and images directly in your interactions with citizens. All documents and images are saved and sent in encrypted form!
Send SMS from the dialog - reminder or non-response directly to the citizen
Send a text message to one or more residents in the conversation if you haven’t received a reply to a message or simply want to send a reminder.
Internal templates and quick answers - create guidelines directly for advisors
Employees can create templates with internal guidelines, tips, procedures and links to quickly help the employee during the interview.
Get a demo and get started right away
We help you every step of the way. Our dedicated team will take you through the entire process and you'll meet the same people every step of the way!