If you need your advisors to work from home, you can securely enable remote access.
When anonymity is the most important thing!
Let children, youth and adults contact you anonymously via web chat, SMS or group chat.
With talkiing anonymous, you can rest assured that your citizens are protected and in safe hands.
talkiing anonymous is built on Denmark's largest competencies in digital consulting!
Chat software that gathers all communication in one place
talkiing anonymous is designed for organizations that provide counseling.
Your users get the freedom to contact you via their preferred channel - without having to juggle between different platforms.
talkiing anonymous gathers all communication in one place so that one or more advisors can easily communicate:
- See the status of the call
- Respond quickly and efficiently
Easy access for users. Easy management for advisors.
Users get easy access to anonymous advice
With talkiing anonymous it doesn't matter if one user prefers SMS, another user prefers web chat. Whichever way they contact you, the message will be forwarded to your advisor's unique number. And the advisor's response is automatically returned via the same channel the user chose.
The image on the right shows the user's conversation window, while the image on the left shows the advisor's screen.
For example, one of our counsellors talked to a 12-year-old girl who was so happy that we opened this SMS counselling service. She wanted to contact us for a long time, but she didn't dare call, and she couldn't use the computers at school either. But with SMS counselling, she could now talk to us.
We are convinced that we reach some young people that we do not reach otherwise. We reach out to those who might not have the courage to ask their teacher or talk to their parents
The advisory assistant helps you with the best advice!
Assisted advice in talkiing anonymous gives your advisors a sublime tool to deliver accurate and efficient advice to users.
The assistant automatically flags topics in the conversations and finds relevant information and documentation. This ensures consistent advice and an always up-to-date knowledge base.
Danish software hosted and certified in Denmark.
We don't compromise...
Group chat with moderator
talkiing anonymous allows you to showcase different group chats that your users can participate in. Group chats can be time and user specific.
Explore the possibilities with talkiing anonymous
Secure remote access to advisors - work from home without risk
Rights management and role-based access in talkiing anonymous
Rights management gives you an overview of which menu items and settings each role has access to. Assign, manage and edit rights directly in Talkiing Anonymous.
Customize autoresponders and system messages - create consistency across all channels
Change the text of system-generated autoresponders, for example, at the end of a conversation for all channels, creating consistency and recognizability for users.
Internal templates and quick answers - create guidelines directly for advisors
Administrators can create templates with internal guidelines, tips, procedures and quick help links for the helpline staff during the conversation itself.
Integrate anonymous chat 100% into your own website design
The talkiing anonymous chat window can be integrated and customized to your own website, completely in your own design.
Real-time AI translation in chat - English, Danish and more languages coming soon
talkiing anonymous supports Danish and English language. We also support real-time AI translation with users!
Integrate your own chatbot into talkiing anonymously - even outside business hours
With talkiing anonymous, you can easily integrate your own chatbot. It can help you answer users' most common questions - even outside of business hours.
Active Directory login and Single Sign-On - no extra password in talkiing
Login with Active Directory (AD). This means that when you log in to your PC with your AD credentials, you are automatically ready to use talkiing anonymously - without any additional login.
Group conversation with advisor or silent moderation - now in talkiing anonymous
With talkiing anonymous, you can create topic-specific chat rooms for group chats where an advisor is assigned either in direct advice or as a moderator for user conversations.
2-way SMS chat with your own number - continue the conversation over several days
Get your own number for 2-way SMS chat and keep the conversation going for days.
One-click export to Excel and Power BI - get a handle on statistics
With talkiing anonymous, you can easily send data to Microsoft Business Intelligence and export it to Excel for a useful overview.
Dedicated coordinator module - full overview of conversations, reports and opening hours
With talkiing anonymous, the coordinator role is assigned a dedicated module where conversations, opening hours, standard responses, reports and much more can be viewed and managed. It provides a complete daily overview - quickly and easily.
Automatic queue management and unique pre-purchase system in talkiing anonymous
Talkiing Anonymous automatically adjusts the queue order. The platform also includes a unique "pre-hold system" for optimal call handling.
Direct § 153 reporting to the police - encrypted and within the Service Act
Supports direct and secure reporting to the police according to section 153 of the Service Act. All data remains encrypted and secured during transfer.
Statistics and standard reports for anonymous chat - ready for Excel and internal use
Get a thorough overview and statistics of visitor patterns with the built-in standard reports and export your own data to Excel for internal use.
Anonymous 1-1 advice across web and SMS - always 100% anonymous
talkiing anonymous offers direct advice in a 1-1 conversation regardless of which channel the user has made contact on and always anonymously. 1-1 conversations work with WEB and SMS.
Get a demo and get started right away
We help you every step of the way. Our dedicated team will take you through the entire process and you'll meet the same people every step of the way!