talkiing has been developed in collaboration with Børns Vilkår, who among other things has used it to offer children advice via SMS on BørneTelefonen - the children's phone helpline since 2012.
Great success with SMS helpline
talkiing has been developed in collaboration with Børns Vilkår, who among other things has used it to offer children advice via SMS on BørneTelefonen - the children's phone helpline since 2012.
Anonymous help by phone, SMS, chat and email
Børns Vilkår is behind BørneTelefonen , which offers children help and comfort from adults. Every day, year round, volunteer helpline staff are ready to listen and help children and young people in Denmark with their problems, large and small. Together with them, we developed talkiing in 2012 based on their specific requirements, and today they use it daily to offer help through several channels.
Anonymous help by phone, SMS, chat and email
Børns Vilkår are behind BørneTelefonenwhich offers children help and comfort from adults. Every day, year round, volunteer helpline staff are ready to listen and help children and young people in Denmark with their problems, large and small. Together with them, we developed in 2012 talkiing based on their specific requirements, and today they use it daily to offer help through several channels.Easier to write than call
For many children and young people, it is much harder to call than send a text message. This is confirmed by Børns Vilkår, who has found that the SMS helpline is the fastest growing medium in the entire history of the children's helpline 'BørneTelefonen' . The SMS's are sent to BørneTelefonen's unique number, and the helpline staff can quickly respond and see the status of ongoing conversations directly in their browser.
Easier to write than call
For many children and young people, it is much harder to make a call than to send a message. This is confirmed at Børns Vilkår, who find that the SMS helpline is the fastest growing medium in the whole BørneTelefonen's history. SMS's are sent to BørneTelefonen's unique numbers, and the helpline staff can quickly respond and see the status of ongoing conversations directly in their browser.
"A member of our helpline staff has talked to a 12-year old girl, who was so happy that we had opened this SMS helpline. For a long time, she wanted to contact us, but did not dare to call or use the computers in school. Through the SMS helpline, she now had found a way to talk to us.
Charlotte Smerup
Pediatric Consultant at Børns Vilkår
"A member of our helpline staff has talked to a 12-year old girl, who was so happy that we had opened this SMS helpline. For a long time, she wanted to contact us, but did not dare to call or use the computers in school. Through the SMS helpline, she now had found a way to talk to us.
Charlotte Smerup
Pediatric Consultant at Børns Vilkår
Curious to know more? Write or call
Talkiing is developed by CIM Mobility and is a communication solution designed for organisations providing advice through helplines. If you have any questions or would like to hear more about the possibilities with talkiing, please feel free to contact us. We will be happy to meet and give a free demonstration of what talkiing can do.
CIM Mobility
Fælledvej 17
7600 Struer
Denmark
Curious to know more? Write or call
Talkiing is developed by CIM Mobility and is a communication solution designed for organisations providing advice through helplines. If you have any questions or would like to hear more about the possibilities with talkiing, please feel free to contact us. We will be happy to meet and give a free demonstration of what talkiing can do.
CIM Mobility
Fælledvej 17
7600 Struer
Denmark
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